1. Introduction

At Caribbean Seabike, a brand of THE CARIBBEAN COMPANY, we are committed to protecting your privacy and processing your personal data in a transparent and secure manner. This privacy policy explains what data we collect, how we use it, and your rights as a user of our website (www.caribbeanseabike.com). By using our site, you agree to the practices described in this policy.

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2. Data We Collect

We collect several types of data to ensure the proper functioning of our site and to enhance your shopping experience:

• Personal Data: When you place an order or create an account, we collect your name, postal address, email address, phone number, and payment information.

• Browsing Data: We collect information about how you interact with our site, such as your IP address, browser type, pages viewed, time spent on the site, and other data from web analytics tools like Google Analytics and Metricool.

• Payment Information: When you make a purchase, we collect the necessary information to process your payment via our secure payment service provider (e.g., Stripe).

• Other Voluntarily Provided Information: This includes information shared during customer service inquiries, surveys, or other interactions.

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3. How We Use Your Data

We use the information we collect for several purposes:

• Order Processing: To process and ship your orders, send purchase confirmations, and keep you informed about your order status.

• Customer Support: To respond to your questions, manage returns, and provide after-sales service.

• Marketing and Personalization: To send you promotional offers, newsletters (with your consent), and to personalize your shopping experience.

• Site Analysis: We use Google Analytics, Metricool, and other analytics tools to understand how visitors use our site, improve functionality, and enhance user experience.

• Targeted Advertising: We use tools like Meta Business (Facebook/Instagram Ads) to personalize and target ads based on your interactions with our site, with your consent.

• Legal Compliance: To comply with our legal obligations, such as maintaining invoices and providing information to authorities if required.

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect browsing data and improve our site's performance. These technologies allow us to:

• Track traffic and interactions on our site through tools like Google Analytics and Metricool.

• Personalize advertisements through platforms like Meta Business, enabling us to show you targeted ads on social media.

• Enhance your user experience and facilitate online purchases.

You can control the use of cookies through your browser settings. However, disabling cookies may affect certain site functionalities, such as shopping session tracking.

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5. Sharing Your Data

We share your personal information only in the following cases:

• Service Providers: We share your information with trusted partners who help us manage our site, process payments (Stripe, Qonto), and ship your orders (e.g., shipping carriers). We also use Google Analytics, Metricool, and Meta Business for site performance analysis and managing advertising campaigns.

• Legal Obligations: If required by law, we may disclose your data to relevant authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred to the acquiring entity.

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6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure. Nonetheless, we are committed to doing our best to safeguard your data.

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7. Your Rights

As a user, you have the following rights regarding your personal data:

• Right of Access: You can request access to the personal information we hold about you.

• Right to Rectification: You can request corrections to any inaccurate or incomplete information.

• Right to Erasure: You can request the deletion of your personal data under certain conditions.

• Right to Restrict Processing: You can ask us to limit the use of your personal data in specific circumstances.

• Right to Withdraw Consent: You can withdraw your consent to the use of your data at any time, particularly for marketing purposes.

To exercise any of these rights, please contact us at: caribbeanseabike@gmail.com

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8. Links to Third-Party Sites

Our site may contain links to external websites. THE CARIBBEAN COMPANY is not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of every site you visit.

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9. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on this page, with the date of the last update.

​Last updated: October 17, 2024
 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us :

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THE CARIBBEAN COMPANY
Rue les Hauts du Diamant, Saint-Jean
97133 Saint-Barthélemy
Email: caribbeanseabike@gmail.com
Tel: +590 690 26 99 77 - Adrien (🇫🇷)

Tel: +590 690 26 99 71 - Céline (🇺🇸 / 🇪🇸)​​